This page sets out the legal framework that governs your use of arc366, including how our terms apply to your account, what falls within our policy scope, and how you can act on your rights. Access to arc366 and eligibility to hold an account depend on your local law and the region you are accessing from — please read these terms carefully before continuing.
Jurisdiction-dependent access
Account-level policy rights
bKash, Rocket, Upay transaction scope
Published support routes
POLICY POSITION STATEMENT
How Our Legal Terms Govern Your Use of arc366
Our terms exist to be clear, not to be hidden. When you create and use an arc366 account, you are agreeing to a set of conditions that govern what we provide, how your account operates, and what both sides are responsible for. We have written these conditions to reflect the actual experience of using this platform — browsing the catalog, managing wallet balances, and routing transactions through bKash, Rocket or Upay. Eligibility is the first condition. Access to arc366 is available only where permitted by your local law and in eligible regions. We do not determine or verify the legal status of online gaming in every individual location — that responsibility rests with you. If your jurisdiction restricts or prohibits this type of platform, these terms will not override that restriction. Beyond eligibility, our terms cover account ownership, wallet transaction rules tied to bKash, Rocket and Upay, catalog access, and the limits of our liability for third-party content. These are the practical areas most likely to affect how you use the platform day to day. We update these terms when our product or policy obligations change, and we publish the updated version here. Continuing to use your account after a change takes effect means you have accepted the revised terms.
bKash wallet transactions
Rocket payment scope
Upay account deposits
Catalog access conditions
Third-party content limits
WHAT THIS POLICY COVERS
Where arc366 Policy Applies and What It Does Not Cover
Our policy applies across specific areas of your account and platform use. Understanding what falls inside and outside this scope helps you know where our obligations begin and where they end. The four areas below define that boundary clearly — read each one before relying on any particular aspect of our terms.
Account Access
Our terms cover the creation, verification and ongoing use of your arc366 account. This includes login credentials, account-level settings, and the conditions under which we may restrict or close access. What happens outside your account — such as your device, network or local law — falls outside our direct scope.
Wallet Transactions
Transactions processed through bKash, Rocket or Upay are covered by our transaction policy as far as the platform side is concerned. The processing rules, limits and timelines set by those payment services themselves are governed by their own terms, not ours. We manage the account wallet record, not the payment rail.
Site Content and Catalog
The game catalog — including titles available from and — is covered by our content terms. We set out what we make available, how we categorise it, and what filters apply. We do not own or control the game software itself; those studios retain their own rights over game content.
Third-Party Services
Links or connections to services outside arc366 — including external payment providers, studio sites or any promotional partner pages — are outside our legal scope. We cannot accept responsibility for content, terms or practices on sites we do not operate. Following a link away from arc366 means you leave our policy coverage.
YOUR ACCOUNT RIGHTS
Practical Actions You Can Take Under Our Policy
Our terms are not one-sided. You have specific, actionable rights within your arc366 account, and we have set up clear routes so you can exercise them without needing to navigate complex processes. Your rights are most useful when you know where to find them and how to use them. You can review your account transaction history directly from your signed-in wallet area — every bKash, Rocket and Upay deposit recorded there reflects the platform-side log. If you believe a record is inaccurate, you can raise a correction request through our published support route. We do not ask you to prove your identity beyond what the account verification step already required. For any policy question that falls outside a simple account correction, our policy contact path is available via the support section below. We keep a record of policy correspondence so that any follow-up picks up where the previous exchange left off.
Review Transaction Records
Open your signed-in wallet area to see the full log of deposits and withdrawals processed through bKash, Rocket or Upay. The record is timestamped and tied to your account, not to the payment rail alone.
Correct Account Details
If your information is out of date or contains an error, submit a correction through the account settings page. We process corrections against the verification documents already on file for your account.
Raise a Policy Question
Any question about how our terms apply to your specific account situation can be directed to our support team via the published contact path. We respond to policy questions as a distinct category, separate from general account or payment support.
Request Policy Correspondence Records
If you have previously raised a policy matter with us, you can request a summary of that correspondence. Contact our support team and reference the original subject — we will locate and share the relevant exchange from our records.
POLICY CONTACT ROUTES
How to Reach Us for Legal and Policy Matters
We publish the contact routes below for policy and account-related matters. Use the channel that matches your question type — account corrections and wallet queries are handled separately from formal policy correspondence. All routes shown here are visible and accessible from your signed-in account.
Live Chat Support
Reach our support team via the live chat option visible in your signed-in account. This route handles account corrections, wallet record queries and general policy questions. Start a chat and describe your matter — the agent will route it to the right team.
Email Policy Contact
For formal policy correspondence — including written records of terms disputes or structured correction requests — use the email address published in the Contact section of your account area. Reference your account ID in the subject line so we can locate your file immediately.
Account Help Section
Your signed-in account includes a Help section that covers common policy questions with published answers. Before raising a query through live chat or email, check the Help section — it covers the most frequently raised points about account scope, wallet records and eligibility conditions.
HOW WE HANDLE YOUR DATA
Policy Commitments on Data, Cookies and Account Security
Our policy obligations extend beyond terms into how we handle the information tied to your account. The four areas below describe our approach to data handling, cookie use, account security and retention — each one grounded in what we actually do on the platform, not abstract statements.
Account Data and Retention
We hold account data for as long as your account remains active and for the period required by the obligations that apply to our platform. When an account is closed, we retain the minimum record necessary to resolve any outstanding policy or transaction matter, then remove it in line with our retention schedule.
Cookies and Site Behaviour
arc366 uses cookies to maintain your signed-in session, remember catalog filter preferences and measure how sections of the site are used. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect how the account area and catalog navigation perform.
Account Security Steps
Your account credentials are stored in an encrypted form on our systems. We do not store your bKash, Rocket or Upay wallet credentials — those remain with the payment service. If you suspect unauthorised access to your account, use the account security section to change your credentials and contact support immediately.
Requesting Policy Changes
If you want to request a change to how we handle your account data — such as updating stored details or querying what we hold — use the email contact route published in your account's Contact section. Reference your account ID and the specific data point you are asking about so we can respond accurately.
POLICY QUESTIONS ANSWERED
Common Questions About arc366 Legal Terms and Policy
The questions below cover the policy and account-rights points we hear most often. If your question is not covered here, use the live chat or email contact route in the support section above.
Does my location affect whether arc366's terms apply to me?
Yes. Access to arc366 and eligibility to hold an account depend on your local law and the eligible region you are accessing from. Our terms govern the platform itself, but they do not override restrictions set by your local jurisdiction. Check whether online gaming is permitted where you are before opening an account.
Where can I see the transaction records tied to my bKash or Rocket deposits?
Your signed-in wallet area holds a full timestamped log of every deposit processed through bKash, Rocket and Upay. Open the wallet section from your account menu to review the records. If a transaction appears incorrect, raise a correction request through live chat or the email contact route.
How do I correct an error in my account details?
Go to your account settings page while signed in and submit the correction there. We process it against the verification documents already on file. If the correction requires a document update, our support team will explain what to provide — no additional identity steps beyond your original verification are required.
Who do I contact if I have a formal policy dispute or a written complaint?
Use the email address published in the Contact section of your signed-in account area. Include your account ID in the subject line and describe the matter clearly. We log all policy correspondence so that any follow-up from either side continues from the same thread.
Do the game studios — like CQ9 or Microgaming — have their own terms I need to follow?
The studios that supply game content to our catalog, including CQ9, Microgaming, Joker, PlayStar and Spadegaming, retain their own rights over the game software. Our terms cover your access to the catalog; the studios' own terms govern the game software itself. We are not responsible for terms set by those studios.
What happens to my account data if I close my account?
We retain the minimum record needed to resolve any outstanding transaction or policy matter after your account is closed. Once those obligations are fulfilled, we remove your data in line with our retention schedule. To request details of what we hold at any point, contact us via the email route in your account's Contact section.
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