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Your arc366 account wallet connects directly to bKash, Rocket and Upay — the payment rails most used in Bangladesh. Every deposit and withdrawal request runs through your signed-in account area, where the available methods, field requirements and current limits are shown for your account specifically.
When you want to add funds, open the deposit section inside your signed-in account. The page shows the payment methods configured for your account — bKash, Rocket and Upay are the local rails we support for Bangladesh. Select the one you use, enter the amount that falls within the range shown on screen, and confirm the transfer from your wallet. Your account balance updates once the transaction clears on our end.
Log in and navigate to the banking or wallet section of your account. The deposit option is listed there alongside your current balance.
Select bKash, Rocket or Upay from the methods shown. Only the options active for your account will appear on this screen.
Type the amount within the range displayed on the page, then follow the confirmation steps shown — these come from your wallet app or the on-screen prompt.
Once the transaction processes, your arc366 account balance updates. Compare it against the debit in your wallet to confirm the amounts match.
Withdrawals move your account balance back to the local wallet you choose. Open the withdrawal section from your account dashboard — the same area where your balance is displayed. The form asks for the payout method, the amount, and in some cases a confirmation step tied to your account identity. We do not publish fixed processing windows because timing depends on the payment rail and your wallet provider's own schedule; the status shown in your account history is the most current indicator.
Go to the banking section of your account and select the withdrawal option. Your available balance and the minimum withdrawal amount are shown on this screen.
Choose bKash, Rocket or Upay as the destination. Enter the wallet number carefully — the funds route to exactly what you enter here.
Type the amount within the range shown, complete any identity confirmation step the form requires, then submit the request.
Your account transaction history shows the current status of the withdrawal. Hold onto the reference number until the funds reach your wallet.
Some account actions — including higher withdrawal amounts or first-time withdrawals — may prompt an identity check. The fields and documents required are shown directly inside your account area when a check is needed; we do not publish a fixed document list here because the steps shown to you depend on your account status at that moment. Follow only the instructions displayed on your account screen. If a verification step appears, complete the fields shown and submit — the account area will update to reflect the current status of the check.
Log in and look at the account or profile section. Any pending verification requirement will be flagged there with the specific fields you need to complete.
Complete only the fields shown in your account area. The required information varies by account; the screen tells you exactly what is needed at that stage.
After submitting the required information, the account area shows the current verification status. Refresh the page if the status does not update after a short wait.
If the verification screen shows an error or the status does not change, use the support route inside your account to raise the issue with the reference details visible on screen.
Your arc366 account supports the local payment rails that Bangladesh players use most. Each method is available directly from the deposit and withdrawal screens inside your account — no third-party redirect is needed for the supported wallets.
Bangladesh's widely used mobile wallet. Add or withdraw funds directly from your bKash account through the banking section.
Dutch-Bangla Bank's mobile banking service. Rocket transfers are handled through the same deposit and withdrawal flow in your account.
UCB's mobile wallet option. Select Upay from the payment screen when depositing or withdrawing to route funds through this rail.
Every deposit and withdrawal generates a record on both sides — your mobile wallet and your arc366 account history. Keeping these aligned helps you resolve any discrepancy quickly without needing to wait for support. The account history page shows the reference, amount, method and status for each transaction. Compare this against the transaction record in your bKash, Rocket or Upay app to confirm the amounts and references match.
Each transaction in your arc366 account history carries a reference code. Note this code at the time of the transaction — it is the fastest way to identify a specific deposit or withdrawal if a question arises later.
Account history shows statuses such as pending, completed or failed. A pending status means the transaction is still being processed; completed means the funds have moved; failed means the request did not go through and your balance was not affected.
The transaction history inside your account lists every deposit and withdrawal in date order. Filter by date or method if you need to locate a specific entry among several recent transactions.
Take a screenshot of the wallet confirmation and the arc366 account record for any transaction where the amounts are large or the status takes time to update. This gives you both sides of the record if you need to raise a support query.
Your account and wallet transactions are protected through a combination of domain verification, identity controls and a published support path. Before entering any account details, confirm you are on arc366 — the address bar is the simplest check. Our support team is reachable through the contact route published inside your signed-in account area; we do not ask for passwords or wallet PINs through any channel.
Always confirm the address bar shows arc366 before logging in or entering payment details. Bookmark the address directly rather than following links from messages or third-party sites to avoid phishing pages that mimic the account login screen.
Account verification steps are shown only inside your signed-in account area. We do not request identity documents through chat, SMS or email unless the account screen explicitly directs you to a specific upload path within the platform.
Withdrawals are processed to the wallet registered under your account. Keep your bKash, Rocket or Upay number current in your account settings — a mismatch between the registered wallet and the one you use can delay a withdrawal request.
If you notice an unexpected transaction, a login you did not make, or a verification request that seems unusual, use the support contact route shown inside your account. Include the transaction reference and the date so the team can locate the record quickly.
Answers to the account banking questions we hear most often — covering deposits, withdrawals, verification and what to do when something does not go as expected.
bKash, Rocket and Upay are the local payment rails available for Bangladesh accounts. The deposit screen inside your account shows the methods active for your specific account at the time you log in.
Your account balance updates once the transaction clears. Check the transaction history page — a completed status alongside the matching amount confirms the deposit went through. Compare it with the debit in your wallet app to be sure.
Pending status means the request is still being processed by the payment rail. If it remains pending longer than expected, open the support route inside your account and share the transaction reference number so the team can check the status directly.
Some accounts are prompted for a verification step before or during a withdrawal request. The fields required are shown inside your account area when this applies. Follow only the instructions displayed there and do not send documents through external channels.
The minimum and maximum amounts for each transaction are shown on the deposit and withdrawal screens inside your account. These figures are specific to your account and the payment method selected, so check the screen at the time of the transaction.
Note the reference number shown in your arc366 account history and take a screenshot of the wallet confirmation. Having both records makes it straightforward to match the transaction if you need to contact support about it later.